Last updated: 6 May 2026
Who this policy applies to
This policy applies to Junk King Sydney rubbish removal enquiries and services through www.junkking.com.au, phone, SMS, email and related customer systems.
Information we collect
We may collect your name, phone number, email address, suburb, address or access details, photos or descriptions of rubbish, preferred timing, quote and booking details, payment or invoice details, and messages you send to us.
If you call us, call details may be handled by our phone provider. This can include the phone number used, call time, duration, missed call status, voicemail details and, where call recording is enabled, a call recording or recording link.
How we collect information
We collect information directly from you when you call, text, email, submit a website form, send photos, ask for a quote, book a job, or interact with our team. We may also collect technical website information through analytics tools and server logs.
Why we use information
We use personal information to respond to enquiries, prepare quotes, confirm job details, schedule rubbish removal, contact you about the job, process payments, send review requests, manage customer records, improve our website and services, and meet legal, safety or record keeping obligations.
Website analytics and cookies
This website may use Google Analytics, Google Tag Manager and related measurement tools to understand how people find and use the site. These tools can collect information such as pages viewed, device/browser details, approximate location, referral source and interactions such as phone or quote-form clicks.
You can control cookies through your browser settings. Some website features may not work as intended if cookies or scripts are blocked.
Sharing information
We do not sell your personal information. We may share information with service providers who help us operate the business, such as website hosting, analytics, phone/call handling, email, CRM, storage, payment, accounting, review, disposal or subcontractor services. We may also share information where required by law, to protect safety, or to resolve a dispute.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet or phone system is completely risk-free, but we use practical safeguards appropriate for a small service business.
Access and correction
You can ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why where it is reasonable to do so.
Marketing
We may contact past customers about related services, review requests or follow-up matters. You can ask us to stop sending non-essential marketing messages.
Contact us
For privacy questions, access or correction requests, contact Junk King Sydney:
- Phone: 0410 808 723
- Phone: 0410 808 723
- Website: www.junkking.com.au/contact